This document serves as an electronic record in accordance with the Information Technology Act, 2000, its relevant amendments, and associated regulations. This Privacy Policy pertains to the access and usage of the Eldercare Solutions  website and mobile application (“App”), developed and maintained by Eldercare Solutions .

1. Background

This Privacy Policy is crafted in adherence to Section 43A of the Information Technology Act, 2000, Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPI Rules”), and Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011. It outlines the types of information collected from users, the purposes of collection, and how such information will be used and disclosed.

We reserve the right to modify this Privacy Policy at any time. Users will be notified of significant changes either through the App or other means. Continued use of the App following such modifications constitutes acceptance of the updated Privacy Policy.

2. Types of Information Collected

Personal information, as defined under Section 2(i) of the SPI Rules, includes any data that can identify a natural person directly or indirectly. Sensitive personal information, as per Section 3 of the SPI Rules, includes details such as passwords, financial information, health records, and biometric data.

We collect the following information from users:

• Name
• Registered Account Information: User ID, Password, Security Question
• Email Address
• Phone Number
• Address
• Demographic information (e.g., postcode, preferences, interests)
• Property details (e.g., area, location, ownership)

3. Usage of Collected Information

The collected information is used as follows:

• Registered User Name: Personalizes user experience and communications.
• Email Address: Used for notifications, offers, promotions, feedback, and service-related communication.
• Phone Number: Primary contact method for service-related matters.
• Address: Utilized for delivery purposes or as specified by the user.
• Improvement of Services: Users may be asked for feedback to enhance service quality.
• Account Transaction Information: Assesses user credibility and facilitates communication regarding transactions.
• Promotional Information: Users may receive promotional material related to our services.

We reserve the right to request documentary proof of identity or other data at registration or later stages. Failure to provide such information may result in refusal of registration or termination of user agreement.

4. Disclosure of Personal Information

Information may be disclosed to third parties for technical problem diagnosis, App administration, and service quality improvement. Disclosure may also occur to comply with legal obligations or protect rights and interests.

5. Cookies

The App uses temporary cookies for technical administration, research, and service enhancement. Third-party cookies may be employed for analytics but do not store personal information.

6. Third-Party Links

Links to third-party websites may be provided for user convenience. Users are encouraged to review the privacy policies of linked sites as we are not responsible for their content or practices.

7. Security Procedures

Industry-standard security measures are implemented to safeguard personal information from unauthorized access, modification, or loss.

8. Retention of Information

Personal information is retained for the duration of service engagement and a reasonable period thereafter. Users may request access to their personal data upon providing proof of identity.

9. Grievances

Users with privacy concerns or grievances can contact the Grievance Officer, as detailed in the Terms of Use, for resolution within 30 days.

10. Governing Law and Jurisdiction

This Privacy Policy is governed by Indian laws, with exclusive jurisdiction conferred to the courts in Bangalore, India.

For any queries or clarifications regarding this Privacy Policy, please contact us at [contact@email.com].

Date of Last Update: [Insert Date]

[Eldercare], [2019]